TPV Uncorked Subscription and Shipments

Wine Terms and Conditions

TPV UNCORKED

MEMBERSHIP YEAR

Your TPV Uncorked membership year begins on the date your first allocation is announced and automatically renews each year on that anniversary.

BILLING

TPV Uncorked allocations are automatically charged to the credit card on the 11th of February, June, and October.

ALLOCATION RELEASE AND CUSTOMIZATION

TPV Uncorked allocations are announced on the 1st of February, June, and October. Members may customize their allocation through the 10th of the month. Billing for the allocation will occur on the 11th. Once billing has occurred, changes to that allocation cannot be made.

SKIP AN ALLOCATION

TPV Uncorked members must purchase their first two allocations before becoming eligible to skip an allocation. After the first two allocations have been purchased, members may skip one allocation per membership year. If a member requests to skip a second allocation during the same membership year, their TPV Uncorked membership will be cancelled and all associated membership benefits will end.

CANCEL A SUBSCRIPTION

Membership cannot be cancelled until the member has purchased two full allocations during their first membership year. After the second allocation has been purchased, members may cancel their subscription at any time. To cancel, the TPV Uncorked member must notify Twisted Pines Farm & Vineyard by phone at 540-457-1054 or by email at least three weeks (21 days) before the next allocation. If we receive a cancellation request less than 21 days before the next allocation, the upcoming allocation will still be prepared and charged to the member. All future allocations will then be cancelled.

ORDERS & SHIPPING

FLEXIBLE PICKUP

If you select pickup for your online order, please contact Twisted Pines Farm & Vineyard within 30 days to make arrangements to to retrieve your order. Orders may be picked up in Staunton or at an upcoming event.

Due to limited storage space, we cannot hold orders for more than 60 days. Orders that remain unclaimed after the 60-day holding period will be shipped to the customer, and applicable shipping charges will be charged to the credit card on file.

FESTIVAL HOLDS

If you purchase wine from us at a festival and ask us to hold your purchase while you enjoy the event, we will hold it for you until the end of the festival.

Please remember to pick up your wine before you leave the event. If you do not collect your purchase before the festival ends, we will take it back with us.

Wine that is not picked up at the festival is not eligible for a refund. You will have 30 days to make arrangements to retrieve your order. You may choose to:

Pick it up from Twisted Pines Farm & Vineyard in Staunton.
Pick it up at a future Twisted Pines Farm & Vineyard event.
Have it shipped to at your expense.

If arrangements for retrieval are not made within 30 days, the wine will be returned to our inventory and will no longer be available for pickup or shipment.

WHERE WE SHIP

Twisted Pines Farm & Vineyard has partnered with Vinoshipper to facilitate wine shipments. Wine shipping laws and requirements vary by state, and shipments are subject to the laws and restrictions of the destination state. For state-specific shipping information, please refer to the applicable state regulations.

We currently ship to: AK, AZ, CO, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, and WY.

Shipping availability may change as state laws and regulations change. International shipments are not currently available.

SHIPMENT

Wine orders are shipped via UPS. We generally ship Monday through Wednesday to help minimize the amount of time wine spends in transit over a weekend. Orders are typically shipped within one week of the order being processed, although shipping may be delayed due to weather, holidays, or other circumstances. All wine shipments an adult age 21 or older to be present to accept the delivery.

WEATHER DELAYS

Wine can be affected by exposure to extreme heat or freezing temperatures. We may temporarily hold shipments when weather conditions could compromise the quality of the wine. If a weather-related delay affects your order, we'll ship it when conditions are more suitable for transit.

ORDER TRACKING

Once your order has shipped, you can track its progress using the UPS tracking number provided in your shipping confirmation.

MISSED DELIVERY

If delivery is unsuccessful, UPS may make additional delivery attempts or provide other delivery options, depending on the shipment and destination. Customers are responsible for monitoring their tracking information and following UPS instructions for receiving the package.

If a shipment cannot be delivered and is returned to Twisted Pines Farm & Vineyard, the customer is responsible for applicable return shipping and any additional shipping charges required to resend the order.

RETURNS, REFUNDS, & EXCHANGES

Because wine is a perishable product, we generally do not accept returns or exchanges for the following:

Not liking the taste of the wine
Receiving wine as a gift and wanting to exchange it
Purchasing more wine than needed for an event
Changing your mind after purchase

If we ship the wrong order or your wine arrives damaged, please contact us as soon as possible. We will work with you and, when applicable, Vinoshipper to determine the appropriate resolution.

If you experience a quality issue with a wine, please contact Twisted Pines Farm & Vineyard within 30 days of purchase. Please keep the bottle and remaining wine until we have confirmed how the issue will be handled.

CONTACT

Twisted Pines Farm & Vineyard has partnered with Vinoshipper to facilitate online wine orders. For questions about an online order, you may contact Vinoshipper at 866-678-VINO (8466) or customerservice@vinoshipper.com.

For questions about Twisted Pines Farm & Vineyard, our wines, your experience with us, or to arrange a pickup, please contact us directly at 540-457-1054 or by mail.